- Adjustable Beds
- (312) 624-9438
Brilliant Bed has a limited 14-day return policy in place for many items. The only items we do not currently accept returns for are adjustable beds. All sales on adjustable beds are final. Mattresses, which are covered by our mattress return policy, are exempt from this 14-day return policy (see our mattress return policy below).
Select items can only be returned if certain conditions are met. These items include bed frames, headboards, box springs, platform beds, day beds and textiles. The conditions are as follows:
Bed frames, headboards, box springs, platform beds, day beds and other bed support items may be returned within 14 days of delivery. In order to qualify for a refund, items must be in new condition and returned in their original packaging (please do not assemble or modify the product in any way). Customers will be refunded the total purchase price, less a 20% restocking fee. Refunds will be issued within 48 hours once the item is received and inspected. Customers are responsible for any return shipping charges. If you feel that the item was delivered damaged in its original packaging then you must take a picture of the damaged packaging and include it in your email to customer service.
Textiles may be returned within 14 days of delivery, but if and only if these items have not been unpackaged prior to their return. Customers will be given a full refund, but are responsible for any return shipping charges.
If an item does arrive damaged, please email us immediately at email@example.com. In your email, please provide a picture of the damaged item once it was removed from its packaging, your order number and the SKU of the damaged item.
If you feel that your package is missing parts, please email us at firstname.lastname@example.org. In your email, please provide the order number, the SKU of the item with the missing part(s) and a description of the missing part(s) that you would like to be sent.
If you would like to order replacement parts, please email us at email@example.com. In your email, please provide the order number, the SKU of the item and the replacement part that you would like replaced.
Brilliant Bed offers an 120 night sleep trial on most of our mattresses. The only mattress that does not qualify for our 120 night sleep trial is the Modway Aveline 10" Memory Foam Mattress. Our mattress return policy allows customers to return mattresses after they have completed at least 60 days of their sleep trials. Sleep trials last for a minimum of 60 days and no longer than 120 days. Customers will not qualify for a refund if they return their mattresses before the minimum 60 days or after the maximum 120 days have passed. Sleep trials begin 5 days after the date the mattress has shipped.
Customers who return their mattresses within the time frame specified above may do so free of charge (with the exception of finance customers). We will arrange a mattress pickup with local services to pick up your mattress at a time that is convenient for you. We do not charge restocking fees or shipping fees for mattress returns that occur within the approved time frame. Due to the administrative efforts of providing financing, we will charge a $100 restocking fee if returning your mattress within the time frame specified above for finance customers.
If you would like to initiate a return, please email us at firstname.lastname@example.org. In your email, please provide the order number and the items that you would like to return.